Order Policy

Dear Valued Customer,

To ensure a smooth shopping experience, we kindly ask you to review the following terms and conditions carefully before placing your order.

Order Processing & Payment

All pieces are made to order and require 10–14 business days for tailoring and preparation, excluding Fridays and Saturdays.
Full payment is required in advance to confirm your order.
Please note that cash payments are not accepted.
Delivery fees can be paid directly to the courier in cash upon delivery.

As each piece is carefully prepared, we do not accept returns or exchanges except in cases of verified manufacturing defects or errors on our part.

Any eligible issue must be reported within 24 hours of receiving your order. Requests submitted after this period will not be considered.

Returns and exchanges will not be accepted in the following circumstances:

Fabric has been cut, pulled, damaged, or altered improperly.
The item has been damaged due to improper use or incorrect washing.
The incorrect size was selected by the customer, or any alterations have been made after delivery.
The fabric, colour, or design does not meet personal preference, as all product details, including fabrics, designs, and specifications, are provided on the product page before purchase.

Returns and exchanges may be accepted in the following circumstances:

The item arrives with visible damage or a tear. Clear photographic evidence must be provided.
The item's measurements differ from the measurements stated on our website. Measurements must be taken in inches and submitted with photographic evidence.
The item received is different from the one originally ordered.

Once a return or exchange request has been reviewed and approved:

Eligible refunds will be issued exclusively through bank transfer.
Please allow up to 30 business days for the refund to be completed, depending on banking and store processing procedures.
Alternatively, compensation may be offered in the form of another item, subject to agreement.

We kindly encourage all customers to inspect their orders carefully upon delivery and report any concerns within the specified 24-hour period.

By placing an order with us, you acknowledge that you have read, understood, and agreed to our order, return, and exchange policies.

Thank you for your understanding and for choosing us.